Privacy Policy

Sutrixa Voxa is an AI voice and chat assistant platform operated by Sutrixa International. For privacy-related requests, you can reach us at:

• Business inquiries: connect@sutrixa.com
• Customer support: reachus@sutrixa.com
• Phone: +1 (970) 645-5160

We collect information needed to deliver, secure and improve the service:

• Account data: business name, contact name, work email, phone number, and billing information.
• Usage data: call transcripts, agent configurations, knowledge-base content, call logs, and integration settings.
• Device & log data: IP address, browser type, device identifiers, timestamps, and error logs for debugging and security.
• Communication data: messages you send us through contact forms, support tickets, or demo requests.

We use the data we collect to:

• Provide, operate and maintain Sutrixa Voxa agents and dashboards.
• Process payments, manage subscriptions, and prevent fraud.
• Improve voice quality, latency, and conversation understanding.
• Respond to support requests and send important service updates.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell personal data. We do not use customer call content to train generic AI models without explicit consent.

Depending on your region, we process personal data on the basis of: (a) performance of a contract with you, (b) our legitimate business interests, (c) compliance with legal obligations, or (d) your consent where explicitly requested. You may withdraw consent at any time by contacting us.

We share data only with trusted service providers needed to operate Sutrixa Voxa. Current categories include:

• Cloud hosting and database services (backend infrastructure).
• Voice synthesis and telephony providers (call audio handling).
• Large language model providers (conversation reasoning).
• Payment processors (Stripe) for billing and subscriptions.
• Analytics and error-reporting tools for service reliability.

All subprocessors are bound by contractual obligations to protect your data and use it only for the services we contract for. A current list of subprocessors is available on request.

Sutrixa Voxa uses essential cookies to keep you signed in and remember your language preference. We may also use analytics cookies to understand how visitors use the site, but only where permitted by your region and browser settings. You can manage cookie preferences through your browser settings.

We retain your data for as long as your account is active or as needed to provide the service. Call transcripts and logs are retained according to the plan settings and any legal or contractual requirements. When you delete your account or request data removal, we will delete or anonymize your personal data within a reasonable time, except where we must retain it for legal, security, or fraud-prevention purposes.

Depending on where you are located, you may have the right to:

• Access, correct, or delete your personal data.
• Export a copy of your data.
• Object to or restrict certain processing.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at reachus@sutrixa.com.

Sutrixa Voxa is built on enterprise-grade cloud infrastructure. We encrypt data in transit using TLS and encrypt sensitive data at rest. Access to production systems is restricted, logged, and requires multi-factor authentication.

Shared responsibility — while we secure the platform, customers are responsible for configuring strong passwords, managing team access, and classifying the data they choose to upload or process through their agents.

Sutrixa Voxa operates across the UAE, Australia, New Zealand, the United States, Germany, Spain, and Canada. Data may be processed in, or transferred to, countries other than your own. We use contractual safeguards and infrastructure-region choices to support compliance with applicable cross-border data protection rules.

Sutrixa Voxa is not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The latest version will always be posted at this page with the "Last updated" date shown above. Continued use of Sutrixa Voxa after changes means you accept the revised policy.

For questions about this Privacy Policy or to exercise your privacy rights, please reach out via reachus@sutrixa.com or call +1 (970) 645-5160.