Terms of Service

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. You are responsible for keeping your account credentials secure, for all activity under your account, and for promptly notifying us of any unauthorized access.

Sutrixa Voxa provides AI-powered voice and chat agents that can answer calls, capture leads, book appointments, and integrate with third-party tools you configure. We reserve the right to modify, suspend, or discontinue features at any time, with reasonable notice for material changes.

Some plans are offered on a subscription basis and may include a free trial. Monthly plans may include a 7-day trial unless otherwise stated. Yearly billing is typically billed at 11 months (one month free). You authorize us to charge your selected payment method according to the plan you choose.

You can manage, upgrade, downgrade, or cancel your subscription through the billing section of the Control Centre or via the Stripe Customer Portal. Cancellations take effect at the end of the current billing period. No refunds are provided for partial months unless required by law.

You agree not to use Sutrixa Voxa to:

• Violate any applicable law, regulation, or third-party right.
• Make calls to numbers on do-not-call lists or without proper consent where required.
• Transmit harmful, defamatory, fraudulent, abusive, or illegal content.
• Reverse-engineer, scrape, or attempt to gain unauthorized access to the platform.
• Overload or disrupt the infrastructure or other users' access.
• Use the service in a way that could reasonably harm Sutrixa International's reputation or operations.

We may suspend or terminate accounts that violate these rules.

You retain ownership of any content, scripts, knowledge-base documents, customer lists, and audio recordings you upload ("Your Content"). You grant us a limited license to use Your Content solely to provide, secure, and improve the Services for you.

You are responsible for ensuring you have the right to use Your Content and that your use of Sutrixa Voxa complies with applicable telemarketing, privacy, and telecommunications laws.

Sutrixa Voxa may generate voice, text, and responses using AI. You are responsible for reviewing the behavior of your agents and ensuring outputs are appropriate for your audience. Voice cloning features are available only with appropriate rights and consent from the person whose voice is being cloned.

Sutrixa Voxa, its name, logos, software, and underlying technology are owned by Sutrixa International or its licensors and are protected by intellectual property laws. These Terms do not grant you any license to use our trademarks or branding except as expressly permitted.

Both parties agree to protect the other's confidential information. You are responsible for maintaining the confidentiality of your account credentials and for configuring role-based access appropriately within your team.

Sutrixa Voxa may integrate with third-party services such as CRMs, calendars, payment providers, and telephony platforms. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the availability, security, or actions of third-party providers.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, to the extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or that AI-generated outputs will always be accurate or appropriate for your specific use case.

To the maximum extent permitted by law, Sutrixa International and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or related to your use of the Services. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Sutrixa International and its officers, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Services, Your Content, or your violation of these Terms.

You may cancel your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by law. Upon termination, your right to use the Services ends, and we may delete your data in accordance with our Privacy Policy and any legal retention requirements.

These Terms are governed by the laws of the jurisdiction in which Sutrixa International is established, without regard to conflict-of-law principles. Any disputes will be resolved through good-faith negotiation, and if unresolved, through binding arbitration or the courts of that jurisdiction, as agreed by the parties.

We may update these Terms from time to time. Material changes will be communicated by email or through the Services. Continued use after the effective date of the updated Terms constitutes acceptance. The latest version is always available at this page.

For questions about these Terms, please contact us at:

• Business: connect@sutrixa.com
• Support: reachus@sutrixa.com
• Phone: +1 (970) 645-5160