Master Terms of Service & Global User Agreement

1.1 Merchant and Enterprise Status Only. The Services provided via voxa.sutrixa.com (the "Platform") are made available exclusively to verified corporate entities, sole proprietorships, and authorized commercial operators. Use of the Platform by individual consumers for personal, non-commercial, or recreational purposes is strictly prohibited.

1.2 Account Security & Corporate Verification. The Customer must provide complete, accurate, and verifiably current registration records, including corporate documentation (PAN, GST, EIN, or Certificate of Incorporation) required by payment gateway aggregators. The Customer maintains exclusive liability for all activities, API command loops, and billing debits executed via their access credentials.

2.1 Technology Intermediary Limitation. Sutrixa Voxa is strictly an agnostic, cloud-native orchestration gateway, API middleware layer, and multi-tenant visualization interface. The Company does not own, lease, directly route, or control fundamental public switched telephone networks (PSTN), international cellular carrier bandwidth, large language model (LLM) neural nodes, or raw automatic speech recognition (ASR) matrix infrastructures.

2.2 Cascade of Independent Vendor Risk. The Platform acts as a processing broker between the Customer's configurations and independent third-party tech stacks (including Vapi, Retell, Twilio, Telnyx, Stripe, Razorpay, ElevenLabs, and Sarvam AI). The Company explicitly disclaims any liability for service latency, connection dropping, regional packet loss, instantaneous token errors, security perimeter updates, or arbitrary account bans implemented by upstream vendors. Any service outage or pricing manipulation occurring on a third-party pipeline is completely excluded from any Platform claim or refund request.

3.1 Total Isolation of Corporate Credentials. The Platform functions entirely on a Bring Your Own Key (BYOK) and Bring Your Own Carrier (BYOC) infrastructure. The Customer must acquire, fund, program, and continuously supervise their own standalone licenses, webhooks, and secret keys with independent telecom networks and AI endpoints.

3.2 Carrier Registration & KYC Burden. The Customer assumes 100% ownership over all phone numbers, digital SIP trunk interfaces, and outbound traffic configurations. The Customer is solely responsible for completing all telecommunications compliance verifications, including uploading organizational entity documents, satisfying cross-border documentation audits, and mapping regional telephone connections.

The Customer warrants absolute compliance with all international, domestic, federal, and state telecommunications laws, statutes, and statutory regulations.

4.1 United States (FCC & TCPA). The Customer acknowledges that under the FCC and the Telephone Consumer Protection Act (TCPA), all real-time AI-synthesized or dynamically generated voice communication agents are legally classified as "artificial or prerecorded voices". The Customer represents and warrants:

• Prior Express Written Consent (PEWC): no outbound voice campaign shall target an automated dialer route or cellular connection without verifiable, timestamped, audit-grade PEWC explicitly covering AI-generated voice synthesis.
• Instantaneous Identity and AI Disclosures: all call loops must declare the legal, registered business name within the first two (2) seconds of connection, followed immediately by a transparent disclosure that the system uses synthetic AI voice automation.
• Interactive Two-Second Opt-Out: an IVR or DTMF key-press opt-out must be available within two (2) seconds of the opening message.

4.2 India (TRAI & Intermediary Guidelines). For any routing, inbound/outbound execution, or voice line allocation within India, the Customer warrants adherence to TRAI directives and Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including:

• No AI entity will target numbers on the National DNC / NCPR registry.
• Operational scripts conform to authorized commercial hours, telecom time bands, and registered telemarketing header protocols.

4.3 Multi-Party Consent & Call Recording. The Customer is solely liable for obeying call-recording transparency laws (including all-party consent states such as California and Florida, and data protection rules under GDPR or CCPA). Voice configurations must feature an unambiguous recording notice before any transactional or personal data is collected.

5.1 Dual-Gateway Operations. Customers may fund allocations using Stripe (international transactions) or Razorpay (Indian domestic transactions).

5.2 Razorpay Regulatory Compliance & RBI Data Localization. For charges via Razorpay Payments Private Limited, the Customer agrees to comply with the Reserve Bank of India (RBI) Payment Aggregator guidelines, including:

• Matching Credentials: legal entity name, PAN, and GST records must match exactly; deviations cause onboarding rejection or settlement freezes.
• Card Tokenization: the Platform uses tokenization pipelines complying with PCI DSS v4.0.1 and RBI requirements. No raw card-on-file data is retained in the Platform's core database.
• 100% Data Localization: per RBI Master Directions, Indian transaction metadata, logs, and payment payloads are retained on servers within India; foreign transient copies are purged within twenty-four (24) hours.

5.3 Automated Zero-Credit Hard Disconnect. The Platform runs a real-time ledger deduction engine. The precise second a wallet falls to or below $0.00 USD (or its INR equivalent), the automated boundary gateway will instantly disconnect any active call and lock out further routing. The Company holds absolute immunity for lost revenue, dropped leads, or business disruption caused by this automated safety disconnect.

5.4 Environment Syncing & Non-Refundability. The Company retains the unilateral right to reset, override, or re-sync internal pricing objects, product tiers, and coupon mappings to eliminate stale identifiers when switching API keys or live payment environments. All wallet top-ups, subscription balances, processing platform fees, and gateway clearances are final, absolute, and completely non-refundable.

6.1 AML & PMLA Compliance. The Platform enforces compliance with the Prevention of Money Laundering Act (PMLA), 2002 and international financial intelligence tracking frameworks. The Customer is strictly prohibited from using the wallet or routing mechanics to mask illicit fund sources, transfer unverified digital values, or cycle transactions through high-frequency payment gateways.

6.2 Cyber-Theft, Toll Fraud, & Traffic Pumping. The Customer represents and warrants that they will implement rigorous perimeter security to protect connected carrier endpoints from toll fraud, SIP scanner attacks, and traffic-pumping loops. The Customer is 100% financially liable for any metered minutes, API token charges, or gateway bills resulting from unauthorized access or cyber-theft of their account keys.

6.3 Voice Cloning & Anti-Deepfake Warranties. The creation or synthesis of audio deepfakes, malicious social-engineering lures, or unauthorized voice clones without explicit, audit-ready written legal consent is completely prohibited. By uploading an audio sample into the voice-cloning engine, the Customer warrants that they possess unconditioned legal permission from the specific human individual being replicated.

The Company makes no legal claim over the custom knowledge bases, prompt instructions, or structural customer data payloads uploaded to the Platform. The Customer assumes full liability for ensuring that prompts and AI logic do not violate international intellectual property frameworks, patents, or trade secret provisions.

The Customer covenants to protect, defend, indemnify, and hold harmless Sutrixa International, its corporate structure, executives, developers, employees, and founders (including Avideb Dutta) from any and all civil litigations, regulatory audits, statutory fines (including TRAI or TCPA penalty assessments), asset losses, and legal costs (including attorney fees on a full indemnity basis) arising from or relating to:

• Any breach of local or international telecommunications laws, unsolicited outbound calling scripts, or consent management failures.
• Illicit credit card operations, payment gateway chargebacks, PMLA violations, or identity theft attempts executed via your account.
• Any unauthorized voice clone, copyrighted data ingestion, or IP violation executed via the Customer's API credentials.

9.1 As-Is / As-Available. THE SERVICE IS PROVIDED STRICTLY ON AN "AS IS" BASIS. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING UPTIME GUARANTEES, ACCURACY OF CONVERSATIONAL INTENTS, OR COMPLIANCE WITH INDEPENDENT BUSINESS PERFORMANCE OBJECTIVES. THE CUSTOMER ACCEPTS THAT AI SYSTEMS GENERATE PROBABILISTIC RESPONSES AND ARE INHERENTLY PRONE TO ERRORS ("HALLUCINATIONS") WHICH THE CUSTOMER HAS AN ABSOLUTE DUTY TO MANUALLY AUDIT.

9.2 Damages Exclusion & Liability Cap. IN NO EVENT SHALL SUTRIXA INTERNATIONAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONTEXTUAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF REVENUE, CORPORATE DATA BREACHES, OR BUSINESS INTERRUPTION FEES). UNDER ALL CIRCUMSTANCES, THE MAXIMUM AGGREGATE MONETARY LIABILITY OF THE COMPANY FOR ANY DISPUTE, CLAIM, ARBITRATION, OR DAMAGE MATRIX SHALL BE STRICTLY LIMITED AND CAPPED AT EXACTLY $100.00 USD.

10.1 Governing Law. This Agreement, along with all interactions with the Platform, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

10.2 Mandatory Arbitration & Waiver of Jury and Class Actions. Any dispute arising from or relating to this contract shall be finally resolved by confidential, binding arbitration under the applicable arbitration statutes of Ontario. The place of arbitration shall be Mississauga, Ontario, Canada. Both parties expressly waive any right to participate in consumer class-action lawsuits, multi-district litigation consolidation, or jury trials in connection with these Services.

• Business: connect@sutrixa.com
• Support: reachus@sutrixa.com
• Phone: +1 (970) 645-5160